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Privacy Policy

Last updated: May 18, 2026

Gold Hands Miami ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goldhandsmia.com (the "Site") or use our handyman services (the "Services").

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our Site and Services.

1. Information We Collect

Personal Information You Provide:

  • Contact Information: Name, email address, phone number, and mailing address when you fill out our contact form, request an estimate, or schedule a service.
  • Service Details: Information about your project, property type, and specific service needs.
  • Payment Information: Credit/debit card details, billing address, and transaction records when you pay for services. Payment processing is handled by secure third-party processors; we do not store full payment card details on our servers.
  • Communications: Records of your correspondence with us via email, phone, or our website contact form.

Information Collected Automatically:

  • Device and Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and the date and time of your visit.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve your experience, analyze traffic, and support our advertising efforts. See Section 6 for details.
  • Location Data: General geographic location inferred from your IP address, used to verify that service requests are within our service area.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Services
  • To process and fulfill service requests and appointments
  • To communicate with you about your projects, appointments, and account
  • To send you promotional materials and special offers (only with your consent; you may opt out at any time)
  • To process payments and prevent fraud
  • To respond to your inquiries and provide customer support
  • To analyze website usage and improve our Site's functionality
  • To comply with legal obligations and enforce our Terms of Service
  • To run advertising campaigns (e.g., Google Ads) and measure their effectiveness

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: We share information with trusted third-party companies that perform services on our behalf, such as payment processing, email delivery, analytics, and advertising platforms (e.g., Google Ads, Google Analytics). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Gold Hands Miami, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
  • With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure server infrastructure, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Typical retention periods are:

  • Contact and service records: Up to 7 years after the last service, for warranty, legal, and tax purposes
  • Marketing communications data: Until you unsubscribe or request deletion
  • Website analytics data: Up to 26 months
  • Payment records: As required by financial regulations (typically 7 years)

6. Cookies and Tracking Technologies

Our Site uses the following types of cookies and tracking technologies:

  • Essential Cookies: Required for the Site to function properly (e.g., session management, form submissions).
  • Analytics Cookies: Help us understand how visitors use our Site. We use Google Analytics to collect anonymous usage data.
  • Advertising Cookies: Used to deliver relevant ads and track the performance of our advertising campaigns. We use Google Ads conversion tracking and remarketing.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect your experience on our Site.

Google Analytics Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Your Privacy Rights

California Residents (CCPA/CPRA):

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You may request that we disclose what personal information we have collected, used, disclosed, and sold about you in the past 12 months.
  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
  • Right to Correct: You may request that we correct inaccurate personal information we hold about you.
  • Right to Opt-Out of Sale/Sharing: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link on our Site.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise these rights, contact us at handymangoldhands@gmail.com or call (786) 708-1278. We will respond to verifiable requests within 45 days.

European Residents (GDPR):

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right of Access: You may request a copy of your personal data.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You may request that we delete your data under certain conditions.
  • Right to Restrict Processing: You may request that we limit how we use your data.
  • Right to Data Portability: You may request a machine-readable copy of your data.
  • Right to Object: You may object to our processing of your data for marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

Our legal bases for processing personal data include: performance of a contract, legitimate business interests, compliance with legal obligations, and your consent.

Florida Residents:

Under the Florida Digital Bill of Rights (effective July 1, 2024), Florida residents may have additional rights regarding their personal data, including the right to access, correct, delete, and opt out of certain processing activities. Contact us to exercise these rights.

8. SMS/Text Messaging

By submitting the contact form on our website or providing your phone number when requesting services, you consent to receive SMS/text messages from Gold Hands Miami. These messages may include:

  • Appointment confirmations and reminders
  • Technician arrival notifications and updates
  • Service follow-ups and satisfaction surveys
  • Promotional offers and seasonal discounts (with your consent)

Message frequency varies. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us at (786) 708-1278 or handymangoldhands@gmail.com.

We will never sell or share your phone number with third parties for their marketing purposes. Your phone number is used solely for communications related to Gold Hands Miami services.

9. Children's Privacy

Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. Our Site does not currently respond to DNT signals because there is no universally accepted standard for how to interpret them. We continue to monitor developments in this area.

12. International Data Transfers

If you are accessing our Site from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our Site, you consent to this transfer.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If we make material changes that significantly affect how we handle your personal information, we will provide a prominent notice on our Site or contact you directly.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For CCPA/CPRA requests, you may also designate an authorized agent to make a request on your behalf. We may require verification of your identity before processing any privacy request.